Refund Policy

1. Short version

If you buy Pro Annual (₹1,999) and want your money back within 7 days, email support@paiseback.in with your transaction ID and we'll refund you in full. No questions.

2. Eligibility

• Refund requests must be made within 7 calendar days of the Pro purchase.
• Requests must come from the email address used at checkout or the one on the payment record.
• The Free Scanner is free — nothing to refund.
• The Done-for-you plan is governed by its own engagement letter and has its own refund rules.

3. How to request a refund

1. Email support@paiseback.in.
2. Include the PhonePe transaction ID (from your receipt email) or the access code.
3. We acknowledge within 24 hours on working days.
4. Refund is issued to the original payment method. PhonePe typically credits back within 5–7 business days.

4. What happens to your access code after refund

Once a refund is processed, the access code tied to that payment is revoked. You'll still be able to use the Free Scanner (top-3 rows + ticket templates).

5. Partial refunds

After 7 days, we don't pro-rate refunds for the remaining portion of the annual term. If something isn't working for you past the 7-day window, please still email us — we'll try to make it right, even though we're not formally obligated to.

6. Chargebacks

Please email us before filing a chargeback with your bank or card issuer. Chargebacks cost us an arbitration fee and we would much rather refund you directly. If you do file a chargeback without contacting us first, and the underlying issue would have qualified for a refund, we will honor the chargeback without dispute.

7. Our guarantee promise

We publicly promise "full refund if we don't find at least ₹5,000 missing" on our landing page. This is a separate, stronger commitment that stands alongside (not instead of) the 7-day policy:

• If after running Paise Back Pro your total missing amount is less than ₹5,000, email us any time within the annual term with your summary screenshot.
• We refund you in full, no questions.

8. Contact

All refund requests: support@paiseback.in. Response within 24 hours on working days.